Terms & Conditions
Last updated: 30/08/2025
These Terms & Conditions (“Terms”) govern the relationship between Joshua Oliver Real Estate Ltd and you, the client in relation to our property search and buying agent services. By instructing us, you agree to be bound by these Terms.
1. Our Services
1.1 We act as your buying agent, representing your interests in the search, negotiation, and acquisition of residential or commercial property.
1.2 Our services may include:
Understanding your requirements and preferences.
Searching for suitable properties.
Arranging and accompanying you on property viewings.
Advising on market conditions and value.
Negotiating purchase terms on your behalf.
Liaising with estate agents, solicitors, surveyors, and other professionals.
1.3 We are not surveyors, valuers, or legal advisors, and our services do not include structural surveys, legal conveyancing, tax advice, or financial advice. You are advised to seek independent professional advice in these areas.
2. Client Obligations
2.1 You agree to provide accurate and complete information regarding your property requirements, financial position, and purchasing intentions.
2.2 You agree to instruct a solicitor and, where applicable, a mortgage broker or lender in a timely manner to avoid unnecessary delays.
2.3 You agree to comply with anti-money laundering (AML) requirements by providing proof of identity and proof of funds when requested.
3. Fees
3.1 Our fees will be set out in our Client Engagement Letter before we begin work. This may include:
A retainer fee (non-refundable, payable on instruction).
A success fee/commission payable upon exchange of contracts, calculated as a percentage of the purchase price or a fixed amount, as agreed in writing.
3.2 All fees are subject to VAT (if applicable).
3.3 If a transaction does not proceed due to reasons beyond our control, the retainer remains payable and non-refundable.
4. Confidentiality
4.1 We will treat all information you provide as confidential and use it solely for the purpose of providing our services.
4.2 We may share necessary information with third parties (estate agents, solicitors, surveyors, financial institutions) where required to progress your transaction.
5. Conflicts of Interest
5.1 We act only for buyers. If we become aware of a conflict of interest (for example, if we are instructed by two clients with competing interests in the same property), we will notify you immediately and take appropriate steps in accordance with professional standards.
6. Liability
6.1 We will act with reasonable skill and care in providing our services.
6.2 We do not accept liability for:
Information provided by third parties (e.g., estate agents, surveyors, sellers).
The condition, defects, or legal title of any property.
Any financial or investment decisions made by you.
6.3 Our total liability to you for any claim arising under these Terms shall not exceed the total fees paid by you for our services.
6.4 Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, or any matter that cannot be excluded by law.
7. Anti-Money Laundering
7.1 We are required by law to carry out AML checks. You agree to provide all documents reasonably required to verify your identity and source of funds.
7.2 If satisfactory evidence is not provided, we may suspend or terminate our services immediately.
8. Termination
8.1 Either party may terminate our agreement at any time by giving written notice.
8.2 If you terminate our services after we have introduced you to a property that you subsequently purchase, our full success fee remains payable.
9. Governing Law
9.1 These Terms are governed by the laws of England and Wales.
9.2 Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Complaints
10.1 If you have a complaint, please contact us in writing. If you are not satisfied with our response, you may refer your complaint to The Property Ombudsman.