Privacy Policy

Last updated: 30/08/2025

Joshua Oliver Real Estate Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and when we provide property search and buying agent services.

By using our services, you consent to the practices described in this policy.

 

1. Who We Are

Joshua Oliver Real Estate Ltd are a property buying agency based in England & Wales. Registered number: 15664375. Registered office is 35 Ballards Lane, London, United Kingdom, N3 1XW. We act on behalf of clients to source, negotiate, and secure real estate purchases in the UK.

For the purposes of UK GDPR and the Data Protection Act 2018, we are the data controller of your personal information.

Contact details:

  • Email: info@joshuaoliverrealestate.com

  • Phone: +447984348356

  • Address: 35 Ballards Lane, London, United Kingdom, N3 1XW

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

 

2. What Information We Collect

We may collect and process the following personal data:

  • Identity Data – full name, date of birth, passport or ID details (for anti-money laundering checks).

  • Contact Data – email address, phone number, correspondence address.

  • Financial Data – proof of funds, mortgage details, payment records.

  • Property Requirements – budget, preferred locations, type of property sought.

  • Transaction Data – details of property searches, offers, negotiations, and purchases.

  • Technical Data – IP address, browser type, cookies when you visit our website.

  • Communication Data – records of communications with us (emails, calls, meetings).

 

3. How We Use Your Information

We will use your personal data to:

  • Provide property search and buying agent services.

  • Advise you on property opportunities and negotiate on your behalf.

  • Carry out required legal checks (including AML and KYC checks).

  • Liaise with third parties such as estate agents, solicitors, surveyors, and financial advisors.

  • Manage payments, fees, and invoices.

  • Communicate with you about your instructions.

  • Comply with legal and regulatory obligations.

  • Improve our website and services.

  • Send you updates about our services (if you opt in).

 

4. Legal Basis for Processing

We rely on the following lawful bases:

  • Performance of a contract – to deliver our property buying services.

  • Legal obligation – to comply with anti-money laundering, tax, and record-keeping laws.

  • Legitimate interests – to operate our business, maintain client relationships, and improve services.

  • Consent – where you have agreed to receive marketing communications.

 

5. Sharing Your Information

We may share your personal data with:

  • Property professionals – estate agents, developers, solicitors, surveyors, mortgage brokers, financial advisors.

  • Professional service providers – accountants, lawyers, insurers.

  • Regulators – HMRC, National Crime Agency (NCA), or other authorities if required under AML regulations.

  • Payment processors – for secure transactions.

We only share what is necessary and ensure third parties comply with UK GDPR.

 

6. International Transfers

In most cases, your data will remain within the UK/EEA. However, if you are an overseas client, we may transfer your information outside the UK when liaising with your representatives. Where this occurs, we will ensure appropriate safeguards are in place.

 

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations.

In most cases, this will be at least 5 years after the end of the client relationship (as required under UK AML regulations).

 

8. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request erasure of your data (subject to legal obligations).

  • Object to processing based on legitimate interests.

  • Restrict processing in certain circumstances.

  • Request data portability.

  • Withdraw consent at any time (where consent is relied upon).

To exercise your rights, please contact us at info@joshuaoliverrealestate.com

You may also lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we process your data.

 

9. Data Security

We use appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, or alteration.

 

10. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised “last updated” date.